Marigold Nursing Home

“Areas of the home intended for people’s enjoyment were not accessible, as they were being used for storage. This included the multi faith room and the sensory room. The provider acted straightaway to clear the multi-faith room.”

“There was mixed feedback about staffing levels. The quality of interactions between people and staff was inconsistent. A staff member providing one to one support to a person was also supervising the communal lounge alone at various times during the day. New staff were not always recruited appropriately, as some checks were not recorded. The provider had not ensured all staff were suitably trained, as 2 staff had been employed for a significant period without having completed any mandatory training.”

“People did not experience a pleasant lunchtime due to a lack of organisation and staff not being fully aware of people’s specific needs. Menus displayed did not reflect what people were eating.”

“Although medicines were administered appropriately, medicines competency assessments for all staff had expired and were now overdue.”

“There were systems for managing and analysing incidents, accidents and safeguarding concerns. However, the analysis lacked detailed information of findings to identify and share lessons learnt.”

“Residents and relative’s meetings did not take place regularly.”

“Care plans contained appropriate information. However, daily records were not fully completed with gaps identified.”

“The provider’s quality assurance system (QA) required further improvement to prevent further deterioration in the quality of care. QA audits included very brief information, and no action plans were available to show how shortfalls were to be addressed.”