Maple Cottage

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“At the last inspection, the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of regulations.”

“At this inspection, we found 5 breaches of the legal regulations. These breaches were in relation to safe care and treatment, need for consent, person-centred care, dignity and respect and good governance.”

“Risks to people’s health and safety were not assessed and managed safely. Incidents were not promptly investigated, and the provider did not have robust processes in place to identify learning and drive improvement. People’s medicines were not always managed safely.”

“People did not always receive person-centred care. People were not treated with dignity and respect at all times. People’s capacity to make decisions and give consent was not effectively assessed and documented.”

“The provider did not have effective governance processes in place to assess, monitor and improve the quality and safety of the service. Concerns were not promptly identified and addressed.”

“The provider had not always ensured staff were appropriately trained and competent to meet the needs of people using the service. The culture of the service was not always positive and compassionate.”

“Assessments of people’s needs lacked detail. Information about people’s care needs was not always up to date and accurate. It was not always clear how people had been involved in making decisions about their care.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have also asked the provider for an action plan in response to the concerns found at this assessment.”