Lyndhurst Residential Care Home

“Staff assessed needs effectively and worked with other healthcare professionals to deliver evidence-based care. Nutrition and hydration needs were met, and people were supported to live healthier lives. However, some care plans lacked detail around specific health conditions and consent documentation did not always reflect people’s abilities. Staff worked well together and monitored outcomes to improve care.”

“Staff treated people with kindness, dignity and respect. People were supported to make choices and maintain their independence. Staff responded to people’s immediate needs and created a calm, friendly atmosphere. People felt cared for and described staff as compassionate. Staff wellbeing was promoted, and there was a culture of teamwork and mutual respect.”

“Care was person-centred and met people’s needs. Staff listened to people and involved them in decisions. While care plans required improvement in person-centred detail, staff knew people well and responded to feedback. People had access to information and were supported to plan for the future. Equity in access and outcomes was promoted, and staff respected people’s backgrounds and preferences.”

“Leadership was visible. However, governance systems did not always identify risks or areas for improvement. While staff described the home as a “little family” and felt supported, audits failed to pick up environmental and care planning concerns. Leaders were compassionate and inclusive, and there was a culture of openness. The provider was responsive to feedback and had taken action to address concerns raised during the inspection.”