Longacre Care Home Limited

“The service demonstrated a strong commitment to delivering person-centred care. People were supported in a way that respected their individual preferences, choices and dignity. There were effective systems to identify, assess and manage risks to people`s health, safety and wellbeing.”

“Governance systems were well established and used in supporting the ongoing monitoring of the service. Regular audits, checks and reviews were undertaken to identify areas of improvement and to maintain good standards of care. Where improvements were identified, action plans were implemented and followed through.”

“The service worked collaboratively with external healthcare professionals to ensure people received timely and coordinated care. This partnership working contributed to positive outcomes for people and supported continuity of care.”

“Staff members demonstrated the necessary skills, knowledge and experience to deliver safe and effective care. They spoke confidently about their roles and responsibilities and were observed providing care in a compassionate and respectful manner. Systems were in place to ensure staff received appropriate training, supervision and ongoing support.”

“Leadership within the service was visible and approachable. Leaders promoted a positive and open culture where people and staff felt listened to, valued and able to raise concerns. Feedback channels were in place, and there was evidence that concerns and suggestions were acted upon.”