19 Stone Lane

“This assessment was carried out as we received some information of concern about the reporting of incidents and staffing levels. As a result, we assessed all quality statements in the safe, effective and well-led key questions. We found improvements had been made since our last inspection.”

“People received safe care by staff who were trained and assessed as competent to support them. Staff understood their responsibility to safeguard people from the risk of harm or abuse. Staffing levels were maintained to ensure people received their allocated support hours. Regular checks and audits were completed to ensure the safety of medicine management, the environment and to ensure people’s care records were completed and up to date. The provider had processes in place to learn from accidents and incidents to ensure people’s experiences were improved. Learning was shared with staff at meetings, handovers and supervisions.”

“The registered manager and their staff followed processes to promote continuity of care when people moved between services. People were involved as much as possible in their care and support, mental capacity assessments were carried out to ensure people were involved in decisions or that decisions were made in people’s best interests in the least restrictive way.”

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”