Littleton Lodge

“Staff understood and ensured consent processes were in place. People were empowered and encouraged to be involved in their own care and to make their own decisions based on their individual, needs, preferences and wishes. People had access and the opportunity to a significant number of meaningful activities to take part in, as they desired. The registered manager and staff were passionate about ensuring people received compassionate person-centred care.”

“There had been recent changes in the management team, however, the registered manager and area director were visible across the service and supported staff with their professional development. This helped to ensure people received good, effective high-quality care. There were, however, some minor improvements required with people’s care records and an increase in permanent staff members. As the registered manager was newly in post, the embedding of systems within the home would help ensure the governance of the service.”