Little Oaks Residential Care Home

“People were protected and kept safe. Risk assessments were carried out to enable people to take part in activities of their choosing with minimum risk to themselves and others. There were enough staff with the right skills and experience. Staff received the training and support they required to deliver high-quality care. People were involved in assessments of their needs.”

“Staff worked with other professionals involved in people’s care for the best outcomes.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. Everyone was treated as an individual and staff respected each person’s individual choices. People had opportunities to take part in activities of their choosing and staff supported people to maintain and develop their independence.”

“Staff worked with other professionals to make sure people had equal access to servicers to meet their needs and aspirations.”

“The registered manager was open and approachable. They led by example to make sure care and support provided was inclusive and empowering.”

“There were quality monitoring processes in place. However, these needed to be more robust to make sure they always highlighted shortfalls and there were clear action plans to promote ongoing improvements.”