Lansdowne Hill Care Home

“There was a positive culture where staff felt listened to. People’s feedback was sought, and actions were taken as a result. There was a culture of continuous improvement within the service. Staff were positive about the current management structure.”

“However, some staff raised concerns about staffing levels because it impacted people’s needs being met in a timely way. We found some evidence to support this. We found gaps in people’s records relating to their care. This meant it would be difficult to monitor whether people’s needs and wishes were being met. We raised this with the provider who gave assurances they would take action to address this and found improvements were made during the assessment. We found two incidents which had not been reported to the Commission, in line with the provider’s legal responsibilities. Staff had completed most of their mandatory training. There were plans by the interim management to complete any additional required training.”