Westwood House

“At the time of the inspection, there was no registered manager in post. The service was had oversight from the operations manager, along with managers from different services within the company, and the deputy manager.”

“People had clear information relating to managing any risks within their care and support plans, and staff had a good understanding of people’s risks. There were clear safeguarding procedures and staff knew how to escalate any concerns. The service was clean and compliant with health and safety legislation. There was a clear process to ease any potential transitions into other services such as hospitals.”

“People received person-centered care. The provider ensured people were treated with respect, equality and dignity, and people had good access to local communities, in line with the ‘Right support, right care, right culture’ guidance.”

“However, the provider did not always ensure they worked in line with legislation regarding consent to care and treatment. Further, the provider did not always fully involve people in the management of their own risks. Additionally, some staff told us they had not consistently felt supported following recent times at the service.”