Kynance Residential Home

“However, we identified concerns relating to how care was delivered in practice. Care was not always provided in a person-centred way, and some people, particularly those cared for in bed, received support according to routine practices rather than their individual preferences. There were also examples where care had not been consistently delivered, which impacted on people’s dignity and experience.”

“Governance systems were not always effective in identifying and addressing risks. Audits and monitoring processes had not identified concerns found during the inspection, including task-led care practices and aspects of care delivery. There was also a failure to ensure statutory requirements were consistently met, including notifying the Care Quality Commission of a significant incident.”

“Leaders were approachable and staff spoke positively about working at the service; however, improvements were required to ensure that systems and processes were consistently effective in monitoring care and driving improvement.”

“We found the provider was in breach of the legal regulation relating to governance of the service.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”