KYN Bickley

“The atmosphere in the care home was relaxed and calm. Feedback from people and staff were positive. The facilities and equipment met the needs of people, were clean and well-maintained. Risks within the environment were mitigated.”

“People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints.”

“People were encouraged to participate in social and individualised activities they enjoyed and to engage with their community. This promoted a sense of belonging and improved people's overall well-being. Enrichment activities were arranged by a dedicated team who invited people, staff, visiting families and local communities to participate and celebrate events, creating enjoyable shared experiences for everyone involved.”

“The management team embedded a culture of learning. Staff told us they felt supported to carry out their role and were able to raise concerns and suggestions. They were confident their concerns would be heard and acted upon.”

“Governance systems were in place. However, these systems were not always effective in identifying the shortfalls that we had identified during our visits. For example, people’s care records did not always have consistent or updated details to guide staff on how to manage and monitor risks. Following our visit, the provider started to review and update care records.”

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