Springfield – Care Home Physical Disabilities

“The service continued to provide good-quality care and support. People’s needs were assessed and reviewed, and staff involved them in decisions about their care. People were supported to make choices, maintain their independence and receive care that reflected their individual needs and preferences. Staff understood their responsibilities and were supported through training, supervision and ongoing monitoring of their practice. A staff member said, “We talk about people’s needs, if people’s needs change looks for solutions on how to support people better. We are well supported by the registered manager.””

“People spoke positively about their experience of the service. One person told us about the service, “It is good living here – exactly the right place for me.” Governance systems supported managers to monitor the quality and safety of care, identify areas for improvement and maintain good standards.”