King Charles Court

“Date of assessment: 27 May and 11 June 2026. King Charles Court is a residential and nursing care home providing support for a maximum of 30 older people and those living with dementia. On the day of the inspection, 27 people were living at the service. On the first visit we identified improvements were required relating to the environment and medicines. These were discussed with the registered manager. On our second visit action had been taken to improve the environment and ensure medicines systems were effective. The service was clean, and staff understood how to manage infection control risks. People were protected from all forms of abuse and staff had the skills to meet people’s needs. There were enough staff to support people in line with their needs and preferences. Call bells were answered promptly, and we observed staff responding to people’s requests. Staff were recruited safely and completed an induction before starting work. Ongoing training and competency checks helped ensure they had the appropriate skills and knowledge to carry out their roles. People had enough to eat and drink, food was varied and healthy. Staff monitored people’s health and escalated any concerns appropriately. People were supported to access other healthcare agencies when needed. Professionals external to the service were positive about the approach to joint working. Staff understood and respected people’s individual health and social needs. Care plans contained relevant information and were updated regularly. Staff were kind, compassionate and enjoyed their role caring for people. They told us they were well supported by the registered manager who listened to them and acted on suggestions they made. Staff understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Best interest decisions were always carried out regarding specific decisions. All necessary applications had been made to the local authority.”