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Unclaimed listing CQC record · synced 19 October 2026

Cross Keys

17 Church Road, Penryn, Cornwall, TR10 8DA · View on map

Dementia CareResidential CareLearning disabilitiesPhysical disabilities
Regulated by CQC · England Full report ↗
Good Overall rating
InadequateRequires improv.GoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective Good carried forwardCaring GoodResponsive GoodWell-led Good carried forward

Report published 23 February 2024

Beds
9
CQC rating
Good
Registered
2012

Cross Keys

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Overview

Key facts

Beds9

The inspection record

Care Quality CommissionEngland's independent regulator of health and social care

Overall

Good

Report published 23 February 2024

SafeGood
EffectiveGood carried forward
CaringGood
ResponsiveGood
Well-ledGood carried forward

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At our assessment we found Cross Keys were meeting the principles of Right support, right care, right culture.”

“Cross Keys is a 'care home' that provides care and support to people with a learning disability and autistic people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The service accommodates up to 9 people. On the day of the inspection 9 people were living at the home.”

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“We carried out our on-site assessment on 19 December 2023, off site assessment activity started on 15 December 2023 and ended on 5 January 2023. We looked at 8 quality statements; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Independence, choice and control; Workforce wellbeing and enablement; Listening to and involving people and Equity in experiences and outcomes.”

“At our last inspection the service was rated good. At this assessment the service remains good.”

The Care Quality Commission · Read the CQC report
REPORT PUBLISHED 23 FEBRUARY 2024 · CQC LOCATION ID 1-461732565 View full CQC report

Contains public sector information licensed under the Open Government Licence v3.0.

Record timeline

31 Aug 2012

Registered with CQC

Cross Keys entered the official register.

23 February 2024

Rated Good overall

Report published 23 February 2024 by the Care Quality Commission.

19 October 2026

Record last synced

Details refreshed from CQC's official feed. We re-sync weekly.

Older reports from the CQC's previous inspection approach

Inspected 6 October 2017, rated Good

Inspected 5 June 2015, rated Good

Registration details

Registration statusActive
Registered31 August 2012
Registered managerMiss Barbara Ann Mitchell
Council areaTruro and Falmouth
Integrated care boardNHS Cornwall and the Isles of Scilly Integrated Care Board
Client groupOlder Adults, Younger Adults

Location

17 Church Road, Penryn, Cornwall, TR10 8DAOpen in Google Maps

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Frequently asked questions

What types of care is Cross Keys registered for?

Cross Keys is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Learning disabilities and Physical disabilities.

How many Rooms does Cross Keys have?

There are 9 Single Rooms.

What is Cross Keys's CQC rating?

Cross Keys is rated Good by the Care Quality Commission (report published 23 February 2024). The full CQC inspection report is available at cqc.org.uk/location/1-461732565.

How many beds does Cross Keys have?

Cross Keys is registered for 9 beds.

Who is the registered manager at Cross Keys?

The registered manager is Miss Barbara Ann Mitchell.

When was Cross Keys last inspected?

The Care Quality Commission published its latest report on Cross Keys on 23 February 2024.

Where is Cross Keys located?

Cross Keys is located in Penryn, United Kingdom.

When did Cross Keys register with CQC?

Cross Keys first registered on 31 August 2012.

How Penryn compares

6 rated care homes nearby

Current overall ratings of the nearest rated homes to Cross Keys.

4 rated Good or better
2
Good or better Below Good

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Information disclaimer. Information regarding Cross Keys is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.