Keate House Residential Home

“People were kept safe from the risk of harm and abuse. Staff were knowledgeable about safeguarding and reported concerns promptly.”

“People enjoyed living in a pleasant environment which was clean and well maintained. People had a say in over how the home was furnished and decorated.”

“People received care which was person centred. Care and support were regularly assessed using best practice assessment tools, to help ensure support was appropriate. Although some care records required strengthening in some areas, people received the care and support they needed.”

“Staff worked collaboratively with external professionals. Visiting professionals were positive about the care and support people received at Keate House. Any referrals made to external health care professionals were made appropriately and in a timely way.”

“Many staff had worked at the home for a long time and had developed close bonds with the people they supported. Staff understood people’s needs and preferences well. Staff supported people with compassion, respect and dignity and considered people as part of the ‘Keate House family.’”

“People had access to nutritious home cooked food. People could choose between 2 sittings which afforded them greater choice over when they wanted to eat.”

“The registered manager was supported by a deputy manager, and both were visible within the home and approachable to people and staff alike.”

“The provider had clear and effective governance, management and accountability systems in place; to help ensure risk was appropriately managed and any identified shortfalls were remedied in a timely way.”