Brookfield

“Date of assessment: 27 and 29 July 2026. Brookfield is a residential care home providing accommodation and personal care to older people, including people living with dementia. Brookfield can accommodate a maximum of 27 people. At the time of our assessment, 17 people were living at the service. This location operates under a dual registration arrangement with Barchester Healthcare Homes Limited and Scarborough Hall Limited. Both providers hold registration for the location and share responsibility for service delivery under the dual registration arrangement. At this assessment, we found people received safe, effective and person-centred care. People’s needs and risks were assessed, monitored and reviewed. Staff worked with relatives and health and social care professionals to support continuity of care and respond when people’s needs changed. Staff treated people with kindness, dignity and respect. They knew people well and supported their individual preferences, routines and interests. One person told us, “I think it’s a very good place. I am quite happy.” People and their relatives were involved in care planning and had opportunities to provide feedback. Managers were approachable and responsive when concerns were raised. The provider maintained links with the local community, which helped people remain connected and take part in activities that were meaningful to them. There were systems to monitor the quality and safety of the service, including audits, reviews of incidents and feedback. Staff felt supported and able to speak openly with managers. The provider used learning from feedback and events to make improvements and support the ongoing development of the service.  ”