Amber House Residential Home

“People’s needs were assessed and reviewed effectively. Care and treatment were supported by more frequent reviews and clearer, more consistent documentation. Multidisciplinary working had strengthened. People were supported to manage their health and wellbeing, although oral health recording still required improvement. The monitoring of people’s outcomes remained an area for development. Mental capacity assessments were in place, but more work was needed to ensure people who may not be able to make decisions for themselves were fully assessed.”

“Staff consistently showed kindness, empathy and respect, and people told us their privacy and dignity were upheld. People were supported as individuals. People were supported to maintain independence and had choice and control over how they lived and received their care. Staff responded promptly and sensitively to people’s needs. Staff felt supported, valued and confident.”

“People experienced person‑centred care. Care was joined‑up and flexible. People received information in formats suited to their needs. Engagement processes had improved, but not everyone was aware of opportunities to give feedback or attend meetings. People could access the care, support and treatment they needed. Better‑quality information helped staff understand diverse needs and tailor care for people at risk of inequalities. However, end‑of‑life planning remained under‑developed.”

“Leaders and staff shared a clearer vision. Leadership was developing, but further work was still needed to strengthen capability and consistency. People and staff felt able to speak up. Staff worked in an inclusive environment However, governance systems needed further improvement, with unclear audits and inconsistent follow-up. Although, the provider worked collaboratively with external partners and had made significant progress, improving the overall quality of care.  ”