Home of Comfort Nursing Home

“Staffing levels were not sufficient to meet people’s needs in a timely way, which impacted people’s experiences. Although staff displayed kindness to people, care was largely task-focused, and people did not always receive meaningful interaction, choice, or opportunities for social engagement. People’s preferences were not always respected, and activities and daily routines were not consistently tailored to individual needs.”

“Risk management processes were inconsistent. While some risks were assessed well and managed safely in practice, other assessments were not in place or were generic. People received their medicines as prescribed although improvement was needed with medicine records. This increased the risk of unsafe care. Leaders began making improvements at the time of our inspection.”

“People were safeguarded from the risk of abuse. The service had a good safety culture, and staff worked proactively to report and learn from incidents. The home worked well with external health and social care professionals, supporting positive health outcomes and continuity of care. People’s healthcare needs were well managed, and professionals spoke highly of the service’s collaborative approach.”

“Leaders were described as approachable and caring, and staff mostly felt supported in their roles. However, governance systems were not always effective in identifying and addressing areas for improvement, and feedback from people and staff was not consistently acted upon.”

“Leaders demonstrated a desire to provide safe and person-centred care to people. They began making improvements at the time of the inspection and told us of their plans to continue with this.”

“We have asked the provider for an action plan in response to the concerns found at this inspection.”