Holywell Nursing Home

“The service had introduced a learning culture, and people felt safe, with one person stating, “I absolutely feel safe. I have no concerns.” People were supported to make choices and remain independent. Staff worked well with external professionals, although there were challenges obtaining in person GP visits.”

“However, improvements were still required. The environment needed significant improvement. Care planning and record keeping were inconsistent.”

“The management team told us the service was not as good as they wished it to be, but they had worked very hard to make improvements in the last year.”

“They addressed some shortfalls during the inspection and had an improvement plan in place, but governance systems were not yet fully embedded and effective. The provider must continue to strengthen oversight and ensure improvements were identified, resolved and sustained.”