The Light House

“People were safe and told us they felt comfortable with staff who knew them well. Risks were assessed and managed, there were systems for reporting incidents, learning from them and preventing reoccurrence. Medicines were managed safely, and staff supported people to self-administer their medicines where appropriate. Safeguarding processes were understood, and staff were confident in raising concerns.”

“People received effective care. Staff sought consent and worked with health and social care professionals to ensure people’s needs were assessed and reviewed. Staff supported people to make healthy choices and live fulfilling lives. Care plans were personalised and included detailed information about people’s preferences and long‑term goals.”

“Staff treated people with kindness, promoting dignity, independence and control. We observed warm, positive interactions.”

“The service was responsive to people’s needs. People were involved in decisions about their care and had opportunities to share feedback, which was acted on. Staff supported people to access the community, build relationships and work towards greater independence.”

“The service was well led. There was a positive culture, strong leadership and clear governance processes. Staff told us they felt supported and valued. Where concerns were raised, leaders took action and maintained open communication with people and their relatives.”