Holly Lodge Residential Home
208 Maidstone Road, Chatham, Kent, ME4 6HS · View on map
Holly Lodge Residential Home
Holly Lodge Residential Home
Overview
Key facts
The inspection record
Overall
Good
Report published 27 February 2024
“We undertook an assessment of Holly Lodge Residential Home between 04 January and 23 January 2024. Holly Lodge provides accommodation and care for to up to 22 people. There were 18 people at the service at the time of the assessment. The service supports older people and people living with dementia.”
“We looked at how people were protected from the risk of abuse, the management of incidents, staffing levels and how people’s care needs were met. We also reviewed staff training, how people were supported with independence and equality in outcomes and governance. We spoke with 5 people who used the service, 12 relatives and 8 staff. This included the registered manager and the provider. Some people could not fully verbalise their feedback, we observed their interactions with other people and staff. We looked at 3 people’s care plans and 3 staff recruitment files.”
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“People were protected from abuse. There were systems in place to ensure safeguarding concerns were investigated and reported as appropriate. Staff knew how to raise concerns if there were incidents and accidents. When these occurred, appropriate action was taken. Incidents and accidents were reviewed by the registered manager to reduce risk. There were enough staff to support people. Staff were recruited safely and had the training they needed.”
“Staff were happy in their role this led to a positive atmosphere. People told us they were well supported and cared for by staff they got on well with. Staff knew people well. There were routes for people and their relatives to feedback about the service if they needed to do so, for example, through surveys. There were systems in place to check the quality of the service. The registered manager, provider and staff understood their roles.”
“The rating at our last inspection, carried out under our old methodology (published 12 February 2021), was requires improvement. At this assessment we found the service had improved and the rating is now good.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Holly Lodge Residential Home entered the official register.
Rated Good overall
Report published 27 February 2024 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 3 December 2020, rated Requires improvement
Inspected 9 January 2020, rated Good
Inspected 5 February 2019, rated Requires improvement
Inspected 22 December 2016, rated Good
Inspected 12 November 2015, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is Holly Lodge Residential Home registered for?
Holly Lodge Residential Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.
How many Rooms does Holly Lodge Residential Home have?
There are 22 Single Rooms.
What is Holly Lodge Residential Home's CQC rating?
Holly Lodge Residential Home is rated Good by the Care Quality Commission (report published 27 February 2024). The full CQC inspection report is available at cqc.org.uk/location/1-118821736.
How many beds does Holly Lodge Residential Home have?
Holly Lodge Residential Home is registered for 22 beds.
Who is the registered manager at Holly Lodge Residential Home?
The registered manager is Mrs Kulwinder Kaur Brah.
When was Holly Lodge Residential Home last inspected?
The Care Quality Commission published its latest report on Holly Lodge Residential Home on 27 February 2024.
Where is Holly Lodge Residential Home located?
Holly Lodge Residential Home is located in Chatham, United Kingdom.
When did Holly Lodge Residential Home register with CQC?
Holly Lodge Residential Home first registered on 19 January 2011.
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Information disclaimer. Information regarding Holly Lodge Residential Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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