Hilgay Care Home
Hilgay, Keymer Road, Burgess Hill, West Sussex, RH15 0AL · View on map
Hilgay Care Home
Hilgay Care Home
Overview
Hilgay Care Home is a residential care home located in Burgess Hill, West Sussex, RH15 0AL. It serves individuals requiring dementia and residential care.
The home provides Dementia Care and Residential Care services. It is registered to accommodate up to 35 residents.
Key facts
The inspection record
Overall
Good
Report published 27 May 2025
“Date of Assessment: 8 April to 22 April 2025. The service is a residential care home providing support to older people, some of whom are living with dementia. The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.”
“However, the information shared with CQC about the incident indicated potential concerns about the management of risk of falls and medicines management. This inspection examined those risks.”
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“Some aspects of medicines management were in need of improvement; concerns raised as part of this assessment were promptly addressed by the registered manager. Some healthcare professionals had raised concerns about staffing levels and information about people’s care needs being shared. Staff were able to address any concerns openly; these were listened to and actions taken. For example, an additional member of staff was due to start work to enable staff to have more time to deliver care. The home provided a safe environment for people; risks were identified, assessed and managed well. Staff completed safeguarding training and knew how to protect people from the risk of harm. Governance systems were effective in identifying any areas for improvement. Staff felt supported by the management team.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Hilgay Care Home entered the official register.
Rated Good overall
Report published 27 May 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 29 September 2021, rated Good
Inspected 17 September 2020, rated Requires improvement
Inspected 21 January 2020, rated Requires improvement
Inspected 2 July 2019, rated Inadequate
Inspected 16 April 2019, rated Inadequate
Inspected 8 January 2019, rated Inadequate
Inspected 23 April 2018, rated Requires improvement
Inspected 26 September 2017, rated Requires improvement
Inspected 19 July 2016, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is Hilgay Care Home registered for?
Hilgay Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.
How many Rooms does Hilgay Care Home have?
There are 35 Single Rooms.
What is Hilgay Care Home's CQC rating?
Hilgay Care Home is rated Good by the Care Quality Commission (report published 27 May 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2080524991.
How many beds does Hilgay Care Home have?
Hilgay Care Home is registered for 35 beds.
Who is the registered manager at Hilgay Care Home?
The registered manager is Mrs Heidi Elaina Garwood.
When was Hilgay Care Home last inspected?
The Care Quality Commission published its latest report on Hilgay Care Home on 27 May 2025.
Where is Hilgay Care Home located?
Hilgay Care Home is located in Burgess Hill, United Kingdom.
When did Hilgay Care Home register with CQC?
Hilgay Care Home first registered on 1 July 2015.
How Burgess Hill compares
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Information disclaimer. Information regarding Hilgay Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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