Heffle Court

“Heffle Court provides nursing care and support to up to 41 people with a range of health and mobility needs, some of whom were living with dementia. At the time of the assessment, 35 people were living at the service. We carried out this assessment between 3 and 23 April 2024. This assessment was carried out to follow up concerns we had received in relation to safeguarding, especially around pressure care and falls management. We looked at 13 quality statements; Learning culture; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Assessing needs; Supporting people to live healthier lives; Workforce well-being; Person-centred care; Shared direction and culture; Governance, management and sustainability; Partnerships and communities and Learning, Improvement and innovation. The service was safe and well-led, we did not find evidence of the concerns which triggered this assessment. Some negative feedback was received by a relative, this was fed back and acted upon immediately by the management team. There was a strong learning culture ethos, with lessons learnt and information sharing across the provider group. There were enough staff with the right skill set to safely meet people’s needs. Staff knew people well and delivered care that was kind and person-centred.”