Carricks Brook

“People, their relatives and staff consistently spoke highly of the service. People were supported by an exceptionally kind, compassionate and caring staff team. Staff knew people extremely well and actively used their knowledge of people to improve their independence and develop their skills and enhance their lives. People were supported by staff to make their own decisions and choices. They were involved in planning their own care and in the development of the service. People’s dignity and privacy was respected and promoted by those supporting them.”

“The management team and staff were very proactive in ensuring people did not experience inequality or discrimination due to their learning disability or autism. The staff team worked together to ensure people were not prevented from doing what they wanted to do and achieving their goals.”

“Staff received excellent support from the provider and the management team. All staff spoke extremely highly of the support they received. They felt valued and enjoyed working at the service.”

“The provider and management team were exceptional in their leadership of the service. People’s needs, preferences and wishes were the motivation of all they did. They led by example which meant people received excellent care tailored to their needs. Quality assurance systems were in place which were used to drive improvements in the service.”

“The home was clean and tidy throughout. Environmental risks were identified and mitigated. People were protected from the risk of abuse, harm or discrimination. Risks to people were managed safely. There were enough staff working each shift, who had been safely recruited, and received ongoing training and support. Staff ensured people received support from appropriate health and social care professionals when they needed it.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The registered manager had a good understanding of what the service needed to do to best support people, and this ethos was supported and promoted by all staff within the organisation. The provider was working in line with this guidance.”