Heathside Retirement Home

“The service has been rated good. People and their relatives reported a high level of satisfaction with the care provided. People felt safe and were supported by staff who understood how to protect people from abuse and avoidable harm. Staffing levels were safe. Staff were recruited safely. People were supported by staff who had received relevant and good quality training. The service had safe systems in place for the appropriate and safe handling of medicines. The home had effective infection control processes, was clean and provided a pleasant environment.”

“People had personalised care plans that reflected their assessed needs. People were supported to eat a healthy and balanced diet. The staff team worked well together, and they worked closely with external health and social care professionals to achieve good outcomes for people.”

“People were treated with dignity and respect and were supported by a consistent staff team who knew them well and treated them as individuals. Staff told us they were valued and received the support they required.”

“There was consistently good feedback about the care provided from people, their families and visiting professionals. The management team were visible in the home, hands on and accessible to people and their families. This enabled them to deal with any concerns quickly. People were supported to understand their rights. Staff received training in equality and diversity and people had access to independent advocacy.”

“The home was managed effectively by an experienced senior team. This included a registered manager, a deputy manager and a home manager. There was a shared culture within the staff team with a focus on providing good care.”