Hatton Grove

“The assessment was planned based on the length of time since our last inspection. The last rating for the service was good (published 6 February 2018).”

“At this assessment, we found that some areas of the service required improvement. The environment was not always safely maintained or kept clean. Medicines were not always managed in a safe way. Systems and processes for monitoring and improving the quality of the service had not always been effectively implemented to ensure good quality standards relating to the building and medicines management. We found some records were not always detailed enough, up to date or contained inaccuracies. However, people received good quality care and support. They had good relationships with the staff who knew them well. They received personalised care and were supported to access a range of other services.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”