Glenvale Park Care Home

“People’s needs were assessed, managed and kept under review. People were supported to stay safe and were protected from risk of abuse. Staff were recruited safely and trained to meet people’s needs including those living with dementia. People received person-centred care, risks were managed and they were supported with medicines. Personalised care plans were followed by staff trained and competent to do so. People lived in a clean and well maintained home.”

“People’s quality of life was enhanced by a range of social events and community integration. People were treated with respect, kindness, care and were encouraged to maintain their independence. People were offered choices and their decisions were respected. Health professional involvement was sought in response to people’s changing needs. Where people were at risk of experiencing inequalities of care, staff ensured services were available and appropriate referrals were made.”

“The service had a registered manager. There was a positive culture within the home, empowering people and staff to speak up without fear and lessons learnt were shared. Systems were in place to monitor all aspects of the quality and safety within the service. Involvement in initiatives helped to improve people's quality of life.”