Foxleigh Grove Nursing Home

“The provider was responsive to areas for improvement noted during the assessment but had not always recognised these areas themselves. For example, competency assessments were not always in place, and there were some gaps in recruitment records. The provider took immediate action to address these areas. Some people living at the home lived with dementia. However, we found there were some areas in which people with dementia could be supported better in line with the environment and adaptations. We shared a dementia environmental assessment tool with the provider.”

“There were enough staff available to keep people safe and to meet their needs in a timely way. Systems were in place to identify and reduce risks to people. People received their medicines as prescribed, from staff who had been trained in medicines management. People told us staff were kind and caring. Where people lacked capacity to make decisions for themselves, their care records showed decisions had been made in their best interests.”

“People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice. The service worked closely with community health professionals to support people with their health needs. The provider had effective systems in place to deal with any complaints. The registered manager completed regular audits of the service to make sure action was taken and lessons were learned when things went wrong.”