Farmhouse Residential Rest Home

“The provider promoted a positive culture of safety, with concerns reported, investigated and used to drive learning and improvement. Incidents and complaints were responded to promptly and transparently, with learning shared through staff training to reduce risk. Effective partnership working and clear systems supported continuity of care and people’s safety, with appropriate referrals made when needs could not be fully met. However, the provider’s governance systems in the form of audits did not always ensure when shortfalls were identified these were passed on to the relevant person to make the desired improvements.”

“There were some gaps in the administration of medicines which meant the provider may not always be assured medicines were being administered safely. Some improvements were required to ensure information was accessible for people based on their individual needs and ways of communication.”

“Staff knew people well and treated them with dignity and respect. People had choices around their daily routines and care was person centred.”

“There were enough suitably trained staff to meet the needs of the people using the service, who had been safely recruited and felt valued and supported by the management.”