Fairmile Grange Care Home

“At our previous inspection, we found the provider was in breach of the legal regulations in relation to safeguarding, safe care and treatment, and good governance. This inspection was targeted to check if the provider had made improvements in relation to safeguarding and safe care and treatment.”

“In response to shortfalls previously identified, the provider produced an action plan outlining improvements they would make. The provider continued to engage with organisations, including CQC and the local authority.”

“We found the provider had made improvements. For example, incidents were investigated, and lessons were learnt to identify and embed good practice. Adverse events were reviewed and actioned by the management team and changes to people’s care plans communicated to all staff.”

“The ethos of the staff team was open and transparent. Staff demonstrated an improved understanding of providing people with person-centred care and spoke confidently about how people preferred their care and support to be given.”

“We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.”