Eskdale House

“This is the first rated inspection of Eskdale House.”

“There was a shared culture which valued people and focused on delivering safe care and support. Staff were recruited safely, trained and supported to ensure people received care and support which met their needs and preferences.”

“Medicines were managed safely, and staff had developed positive working relationships with healthcare partners.”

“The environment was clean with no malodours. Some concerns had been identified in relation to premises safety. The registered manager acted promptly to address our concerns, report them to the maintenance team and implement risk assessments. They also ensured learning across the wider organisation.”

“A process was in place for assessing people’s needs before they moved to Eskdale House. Care plans were detailed, and risks were assessed and mitigated. Regular reviews took place, and the registered manager was keen to ensure people, and their relatives were included in this process.”

“Feedback was sought from people, relatives and staff in a range of ways.”

“Systems and processes were in place to ensure appropriate oversight and governance.”