Kingston Court Care Home

“Medicines were generally well managed. We asked for some updates to take place regarding recordings to enhance processes further and this was completed.”

“Safeguarding concerns were reported and dealt with appropriately. The management team were working to improve communication with people and families around this. Visitors to the service were not always signing in/out which posed a risk. We also observed a visitor entering the code to the front door to let themselves out. Codes were changed and visiting procedures were updated with staff.”

“There was enough kind and compassionate permanent staff who received training and support. We received a small number of comments from staff indicating more staff were required in part of the home. This was being reviewed by the provider.”

“Food and refreshments were fresh and plentiful. We identified some updates to processes to enhance the mealtime experience and these were acted upon.”

“There was a strong focus on activities to improve people’s mobility and mental stimulation and support independence and choice. A good activities team were in place to support this.”