Emily Jackson House

“This assessment took place from 23 April 2024 to 17 May 2024. We looked at 12 quality statements in the key questions of safe. caring, responsive and well-led. The rating of the service has improved to good. There were safeguarding processes which were understood by staff to make sure people were kept safe from abuse, harm, and discrimination. Risks to people’s health, safety and welfare were assessed and managed. People were supported by enough staff who were recruited safely. Independence was promoted and privacy and dignity respected. The management team and staff worked closely with health care professionals to make sure people received do-ordinated, joined-up care. Checks and audits were completed to ensure there was oversight of the service and lessons were learnt to drive improvements across the service.”