Chipstead Lake – Care Home Physical Disabilities

“Date of assessment: 5 September to 30 September 2024 We completed this assessment following concerns being raised about risk management and the culture within the service. We found 3 breaches of regulations in relation to safe care and treatment, governance and the need for consent. Potential risks to people’s health and welfare had not been consistently assessed, reviewed and updated. Staff did not always have clear guidance about how to support people safely and mitigate identified risk. Staff had not consistently recorded assessments of people’s capacity and decisions made on their behalf following best practice guidance. Governance systems and audits were not effective in identifying or addressing areas for improvement. Some people living at the service had a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. However, there were enough staff to ensure people’s safety and meet their needs. Staff knew people well and supported people according to their preferences and choices. People were supported to have choice and control and give feedback on their care.”