Elm Tree House

“We expect health and social care providers to guarantee how autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right Care, Right Culture is the statutory guidance which supports Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.”

“We carried out this assessment to follow up on breaches identified in the previous assessment and to check whether improvements had been made. Since the previous assessment, improvements had been made to person centred care and good governance arrangements. As a result, the service was no longer in breach of these regulations.”

“Overall, people received safe care and support. Risks to people’s health, safety and wellbeing were assessed, monitored and managed effectively. Care plans provided clear guidance for staff and reflected people’s individual needs and preferences.”

“The provider had effective oversight of the service and used governance systems to monitor, identify concerns and drive improvements. Staff were recruited safely, received appropriate training, and had the skills and knowledge needed to support people safely and effectively.”

“People and their relatives were involved in planning and reviewing care and were supported to make choices about their daily lives. Staff worked closely with health care professionals to ensure people’s health needs were identified and responded to promptly. Medicines were managed safely, and people had access to health care services and specialist support when required.”

“The environment was clean, well maintained, homely and safe. People were supported to develop and maintain their independence and were encouraged to take part in activities, hobbies and community opportunities that reflected their interests and preferences.The service demonstrated the principles of Right Support, Right Care, Right Culture by promoting people’s choice, independence, wellbeing and inclusion within their local community.”

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