Elm Park Care Home

“Date of Assessment: 9 July to 24 July 2026. Elm Park Care Home is a ‘care home’ providing nursing and personal care for up to 100 older people, including people living with dementia. We visited the service on 9 July 2026 and at the time of the assessment, 85 people were living in Elm Park Care Home. We carried out a comprehensive assessment of the service because the previous assessment (published 19 November 2024) did not cover all of the quality statements. In light of an incident in 2025, CQC also wanted to look at systems and processes covering all aspects of care and support and seek assurances these systems and processes were safe and supported safe care for people. At this assessment, the service has been rated good, and we received assurances there were safe systems and processes in place which supported safe care and good outcomes for people.”

“The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice. The provider shared concerns about safety quickly and appropriately. Clear safeguarding processes were in place and key information about how to report concerns about care and support were displayed throughout the care environment. The provider followed the principles of the Mental Capacity Act 2005 (MCA) to review people’s capacity and understanding around receiving care and support. The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs which was safe, supportive and enabled people to do the things which mattered to them. The care environment was well-maintained, and environmental risks were monitored and managed safely. Regular safety checks on equipment were completed to ensure the environment remained safe for people, members of staff and visitors. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Administration of medicines was managed safely. Systems and processes were in place to monitor, review and audit how people received their medicines.”