Albany House – Doncaster

“Date of assessment: 25 February – 13 March 2026. We visited the service on 25 February 2026 and reviewed the care and support people received along with their care records and management information. Albany House - Doncaster provides residential care to older people. Some people using the service were living with dementia. Albany House - Doncaster can accommodate up to 40 people. On the day of inspection there were 37 people living in the service. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection. We carried out this assessment under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. There were no breaches of regulation found at this inspection and the provider was rated good in all key questions.”

“The provider had a proactive and positive culture of safety, based on openness and honesty. The management team listened to concerns about safety and investigated and reported safety events. Safeguarding concerns were shared quickly and appropriately. People who lived in Albany House – Doncaster told us they felt safe. We saw evidence the provider followed the principles of the Mental Capacity Act 2005 (MCA) to review people’s capacity and understanding around receiving care and support. People’s care plans were person-centred and described how people preferred their care and support to be delivered. The provider monitored risks associated with the care home environment, however, we found some radiators in communal lounges, corridors and bedrooms were very hot to the touch and some wardrobes were not fixed to the walls. The provider took immediate action and we received assurance additional steps had been taken to mitigate the risk associated with the concerns we identified. Members of staff were recruited safely and they received regular supervision and training relevant to their roles. There was a mixed response from people about the availability of members of staff. The administration of medicines was managed safely and members of staff received appropriate training and support to ensure safe administration processes were followed. However, we identified some protocols for ‘as and when’ medication were missing. We raised this with the registered manager and they took immediate action and protocols were put in place whilst we were on-site. Following our site visit, the provider carried out a medication audit to ensure protocols were in place for all ‘as and when’ medications.”