Edward House

“Date of Assessment: 04 March to 01 April 2025. Edward House is a residential care home set over 2 floors providing personal care and support to older people and people living with dementia. The provider did not consistently demonstrate a positive learning culture. People could raise concerns but responses were not always robust and the management team were not clear on the provider’s policy guidance for this. Learning was not documented or always shared with the wider team. People were not always protected and kept safe and there were concerns around the environment. Staff did not clearly understand and manage risks and people’s care plans lacked effective guidance, for example, where a person was at increased risk further to experiencing a stroke. Staff did not consistently manage medicines well and follow the provider’s policy guidance specifically around topical medicines (prescribed creams) and controlled drugs and this had not been identified through management checks. Staff and external resources were effectively deployed to ensure people could engage with meaningful activities. Assurance processes were poor and failed to identify quality concerns. Managers had not provided staff with regular supervision to support to maintain the quality of care people received.”

“There were enough trained and experienced staff to meet people’s support needs. Leaders were visible in the home and operated an open-door policy so people could speak to them. However, people did not always feel the management team were approachable or able to speak up and give feedback.”