Eastside Gardens

“The environment was incredibly welcoming and homely with a calm and relaxing atmosphere. People’s bedrooms were personalised and designed to meet their needs. The colour palette throughout was neutral whilst warm and with accent colours. All furniture and soft furnishings coordinated with the theme. The home was immaculate and inviting, with a cosy feel about it.”

“People received exceptional care from highly skilled staff who were very responsive to their individualised care needs which staff had identified through comprehensive assessment to plan the right care for them. Care was based on excellent, evidence-based practice and reflected national guidelines. The provider had an open culture responsive to learning lessons, and a very strong focus on driving quality and improving people’s experience of care. Staff were well trained and received regular effective support and development from leaders. The environment was conducive to delivering high quality care, with personalised and adapted facilities and aids for people.”

“Care at the service was exemplary. People were respected and valued as individuals. People's wellbeing was improved by the person-centred activity planning developed with remarkable attention to detail around people’s needs and preferences. There was an outstandingly flexible approach, and people were directly involved in planning and reviewing their care.”

“The provider had systems and processes to ensure people, relatives and staff were able to provide feedback on their care and service provided. The home had received numerous positive comments and compliments. In the main, effective governance systems and processes ensured the management team were able to effectively audit the service and drive improvement in service delivery. Innovative and creative ways of learning lessons from the wider provider group were evident, with clear involvement from other professionals contributing to valuable partnership working.”

“There were some shortfalls in the consistency of records relating to medicines administration. However, no harm had occurred and we were assured people received their medicines safely as needed. The registered manager was responsive to these findings and had already taken action to learn lessons and implement robust checks on medication records.”