Hebburn Manor

“Date of assessment 7 January to 15 January 2025”

“Hebburn Manor is a residential home providing nursing care and support to older people, including people who may live with dementia, people with nursing needs and younger adults. At our last assessment, we identified a breach of regulation for governance and records. At this assessment, improvements had been made, and the provider was no longer in breach of regulation. Since the last assessment, the registered manager had introduced improvements to the service, including to records to ensure staff had guidance to meet people’s needs in a safe and person-centred way. Staff spoke very positively about working at the service and the people they cared for. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met. Staff supported people safely and treated them with kindness and compassion. However, improvements were needed to ensure all people were kept engaged in the top floor lounge, if they wished. We advised further improvements could be made to people’s dining experience to ensure people who may live with dementia were involved in decision making about a choice of meal. People, relatives and staff spoke positively about the service and management.”