Dover House

“Date of assessment: On site visits 30 June and 1 July 2026. The service is a residential and nursing care home providing accommodation and personal care for younger people, older people and people living with dementia. The service can support a maximum of 86 people. There were 47 people living in the service at the time of inspection. The inspection was undertaken to follow up on enforcement action taken following our previous inspection when the service was rated inadequate (published 10 February 2026). At the last inspection, the provider was in breach of regulations in relation to person centred care, need for consent, safe care and treatment, safeguarding, premises and equipment, good governance and staffing. We checked to confirm if the provider had made improvements and the enforcement action taken had been complied with. We found a number of improvements had been made and although some further improvement was necessary, we were confident the provider was working towards full compliance with regulations. The provider and registered manager had developed a service improvement plan following the last inspection and commissioned extra resources to support the immediate changes needed. They worked well with health and social care partners to ensure people’s safety was a priority. An emphasis had been placed on improving the environment people were living in, staff training and upskilling, improved risk management, learning lessons and care planning. We now had no concerns for people’s safety, and the quality of care and the environment people were living in was improving. However, there continued to be breaches of regulation in relation to the safe management of medicines, maintenance and management of the premises, implementation of the Mental Capacity Act 2005 (MCA) in relation to people’s rights and consent and effective governance systems. This service has been in Special Measures since 10 February 2026. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”