Dolphin View Care Home

“The assessment was triggered to follow up breaches of regulations at the previous inspection. At our last inspection, we found the service to be in breach of the legal regulations in relation to safe care and treatment and good governance. At this inspection improvements had been made, and the service was no longer in breach of those regulations.”

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“We gathered information from people who used the service, relatives, the manager, care staff and health and social care partners. The manager was not registered with CQC at the time of the inspection. Since then they were successful at interview and are now the registered manager.”

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“Care plans, risk assessments and care records were person-centred. They were detailed, robust and evidenced that staff knew the people they were supporting.”

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“Governance and audit systems and processes were in place that identified areas for improvement. When actions were identified they had been completed. Lessons learned and updates to staff were shared effectively or consistently.”

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“Staff said managers were approachable, supportive and listened to them. Management worked closely with staff and people to ensure that care was delivered to a standard that met clear expectations.”

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“The manager had made and implemented changes to policies and procedures which ensured they had good oversight over the service. Audits were in place and utilised to ensure good quality care and treatment was delivered.”