Dalton Lodge

“People were protected and kept safe by staff who received training and had regular supervision.”

“People’s health needs were met and the service worked well with stakeholders and other agencies. There were links with health and social care professionals. People’s health needs were met and the service worked well with stakeholders and other agencies. There were strong links with health and social care professionals. The home environment was clean, safe and well-maintained and had a homely presence.”

“Staff supported people with their nutritional needs and to access a range of health care professionals. Staff supported people in a kind, caring way and respected their decisions and choices. We fed back to the home manager and operational project manager our concerns related to a person being supported during mealtime and staff conduct. This had been addressed with staff during the inspection process.”

“Staff felt supported by the home manager and operations project manager, they felt confident to approach them”

“Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Some improvements were required in relation to the management of medicines, but we found people were receiving their medication as prescribed.”

“Governance arrangements had recently been strengthened through more enhanced monitoring and the recruitment at senior management level. The provider and home manager were accessible and approachable and committed to providing a person-centred, high-quality service. Audits and checks were in place to maintain oversight of the service.”