Dale Lodge

“The service had systems and processes in place to protect people from the risk of abuse. Staff had the appropriate guidance to support people safely and knew people well. There was enough staff to support people and staff had the skills and knowledge they needed. Staff had been recruited safely.”

“People were encouraged to join in appropriate activities throughout the day and there was a friendly and happy atmosphere at the service. People were encouraged to maintain their independence and be active where possible. Staff communicated with people and ensured people had choices about their care. People told us their choices were respected. Staff understood how people’s protected characteristics, such as disability, could impact on their lives and support was tailored to meet people’s needs. Staff ensured people were supported to continue to lead active lives as much as possible, for example by continuing to go out in to the community.”

“The rating at our last inspection, published 12 April 2019, was Good. At this assessment the rating remains the same.”