Croft House Care Home Limited

“Inspection dates: 11 to 19 December 2025. Croft House Care Home provides care for people living with dementia and physical disabilities. The service could support up to 29 people and 25 people were being supported at the time of the assessment. The environment was welcoming and homely, with personalised rooms and seasonal decorations. However, some safety issues were noted, including damaged fire doors, short emergency pull cords, and missing window restrictors. The provider addressed these issues promptly, and further remedial work was scheduled. While people were generally safe, enforcement action was taken by West Yorkshire Fire and Rescue regarding fire door compliance. Further work was scheduled for January 2026 to ensure the environment was compliant with Fire regulations. Care was person-centred, and staff knew individuals well, supporting choice and independence in daily routines. However, care plans were not always consistently written or updated, and consent recording required improvement. Staffing levels were mostly safe, training was up to date, and staff spoke positively about supervision and support, though relatives suggested additional weekend cover. Medicines were administered on time, but governance oversight needed strengthening through more robust audits to ensure areas of improvement were identified and timely action was taken.”

“Leadership was visible and approachable, and relatives valued improved communication under the new registered manager. A positive culture of openness was evident, with staff confident to raise concerns and safeguarding managed appropriately. The provider had introduced enhanced learning sessions and plans for digital transformation, which demonstrated commitment to continuous improvement. Overall, Croft House Care Home offered a caring and supportive environment, with strong teamwork and a focus on learning, though further work was needed to embed robust governance and documentation practices.”