Cornwell House, Beehive Care

“Who the service is for”

“This is a service for older people and people living with mild dementia.”

“Key findings”

“We carried out this assessment on 05 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report provides an overview of our findings and how the service continued to meet the expected good standard.”

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. At the time of our assessment no person had a requirement for a DoLS authorisation, however, the management team understood their responsibility to assess people’s mental capacity and apply where required.”

“People told us they felt safe living at the service. Staff were aware of their safeguarding responsibilities and knew how to escalate concerns if needed. Risks were assessed and mitigated, these included environmental and where people had risks to their health. For example, staff followed care plans to mitigate the risk of pressure area breakdown and the risk of complications in diabetes. Staff worked within best practice guidelines for the storage and administration of medicines. Medicines rounds were person-centred and timings were discussed with people to ensure their preferred routines were considered. This included adjusting pain relief administration timings for a person who liked to go to sleep early.”

“People were supported by enough staff who had completed training relevant to their role and were supported to learn further. One staff member told us, “If there is a new topic I will go for it, we all need refreshers, it is important to keep doing it (training).” Staff told us they received regular supervisions and they felt supported by management. People had full access to the service including the garden which had been adapted with a sloped pathway, flat lawn, shelter and shaded areas. Seating was laid out for people to enjoy the garden and raised planters were utilised by the gardening club. People continued relationships and interests that were important to them and were free to come and go as they pleased. There was a range of planned activities and events to keep people engaged, socially stimulated and physically well.”

“People's needs were assessed and reviewed, and people were involved in decisions about their care. The service worked with healthcare professionals including GPs, district nurses and specialist services. Staff monitored people's health and wellbeing and sought healthcare support when needed. A visiting healthcare professional told us, “I feel that the manager, deputy manager and all other care staff have always demonstrated a holistic proactive approach to each resident, focusing on a person-centred approach. The systems I have seen, are robust and are continually reviewed to ensure that the processes in place are safe and appropriate for all. The care staff communicate effectively with me in a consistent and professional manner always putting the resident at the heart of all that they do. I feel that care staff always collaborate in working within partnership with key stakeholders and agencies, in my professional role this has been evidenced by regular update meetings to ensure a seamless support for the residents and families through an inclusive and integrated approach.””

“Staff and managers treated people with respect and dignity. Staff were observed to knock on people’s doors and wait for a response…”