Cooper House

“There was a positive and inclusive culture within the service led by an effective management team. Leaders were visible, knowledgeable and supportive to staff. A suite of audits was in place to manage and monitor the service. However, we found some strengthening of environmental and care plan auditing was needed. Managers investigated incidents thoroughly and reported them as required to the relevant agencies.”

“People were protected from harm and abuse and cared for safely. Enough staff with the right skills, qualifications and experience were deployed to meet people’s needs in a timely way and manage risk to people’s health and well-being. Staff received training, were supervised effectively and supported by the management team.”

“The environment and equipment met people’s needs safely. Infection prevention and control measures were effective. The service was clean, and well-maintained with plans in place to improve outside spaces. Medicines were managed safely.”

“Processes which supported people to consent to care and treatment were in place and staff understood their responsibilities to gain consent. Best interest decisions were made appropriately for people who did not have capacity to do so.”

“The atmosphere within the service was warm and welcoming. Staff were knowledgeable about people's individual routines, personalities, likes and dislikes. People were involved in the service and were offered a range of group and individual activities they could participate in.”

“The management team were open and transparent, and they provided opportunity to people to provide feedback and encouraged them to do so.”