Cookridge Court

“People were cared for by staff who knew them well. Staff were provided with training to help support people with a variety of needs and the registered manager completed regular supervisions to ensure staff felt supported in their roles.”

“Staff ensured people received their medication safety and when they needed it. People’s care plans, which told staff what care they needed, were not always accurate, and updates were needed to ensure the records reflected the person’s current needs. We found that some risk assessments had not been completed accurately and had not been updated in line with the provider’s own policy.”

“People told us they had choice in their day to day lives and staff respected their views. However, we found that where people lacked capacity, they did not always have the correct records in place to ensure decisions and restrictions to people’s care had been made in line with the Mental Capacity Act 2005 (MCA). Due to this we could not be assured that the service was working within the principles of the MCA.”

“The service had regular audits and checks taking place from both the registered manager and the provider to aide in reviewing the quality and safety of the care provided. However, we found that not all areas of care had effective checks in place, and the audits did not identify the issues identified during the inspection.”