Conifers Nursing Home

“Date of Assessment: 30 April 2026. The service is a nursing home providing support to older people, including people living with dementia. We carried out an assessment looking at all the quality statements and all key questions. Our decision to inspect the service was due to the age of the current rating. At our last assessment the service was good. At this inspection we found widespread concerns relating to infection control, medicine management, the care environment, and leadership of the service. The service is now rated requires improvement. We identified 2 breeches of regulation in regard to safe care and treatment and governance.”

“Accident and incidents were not robustly analysed to identify trends, patterns and areas to improve. Lessons were not routinely learnt when things went wrong. Risks associated with people’s care were not always managed to mitigate risk and keep people safe. Some care plan documentation lacked detailed information required to carry out tasks safely. People were not always protected from the risk and spread of infection. Some infection prevention and control practices required improvement. The care environment was not always safe. We identified large items of furniture had not been safely attached to walls, some bed rail bumpers were not fitted correctly, and some radiators were very hot to touch, but no risk assessment was in place to ensure people’s safety. Documentation identified people did not always receive their medicines as prescribed. People were safeguarded from the risk of abuse. Staff and leaders worked well with other professionals to ensure safe transitions when people moved between services.”