Byron Lodge Care Home

“The provider was previously in breach of the legal regulation in relation to safeguarding and we had served a requirement notice. Improvements were found at this assessment and the provider was no longer in breach of this regulation. ​”

“The provider was previously in breach of legal regulation in relation to good governance and we had served a warning notice. Improvements were found at this assessment and the provider was no longer in breach of this regulation. ​”

“This service had been in Special Measures since 23 December 2025. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions and, therefore, the service is no longer in Special Measures.”

“Monthly quality review meetings took place where accidents and incidents were discussed and reviewed. This process and approach and learning from accidents and incidents needed to be embedded and sustained to ensure continuous service improvement. The provider had made improvements to recording keeping in relation to the Mental Capacity Act 2005 (MCA) and how people were kept safe when they lacked capacity to make specific decisions. These improvements needed to be sustained and embedded into practice to ensure people were always supported in the least restrictive way. People’s care plans had improved following our previous inspection; however, there were some instances where care notes did not always accurately record where care had been delivered, for example, around time-specific repositioning. We raised this with the management team and they agreed to take action. We observed members of staff were deployed effectively to meet people’s needs. However, feedback from both people and members of staff indicated there were times where it was felt there were insufficient numbers of staff to provide effective care and support. We shared this information with the management team.The administration of medications was managed safely and we observed improvements had been made following the last inspection.”

“People’s needs were assessed appropriately and recorded in their care plans. Improvements had been made to care plans, risk assessments and reviews. There was good communication and support between teams which enabled joined-up care for people. People had good access to support from their local GP practice. The provider and the management team told us the relationship with local clinicians had improved. People’s care and treatment was monitored to continuously improve it. People's consent to care and support was recorded in their care plans.”

“People were treated with kindness, empathy and compassion. Members of staff respected their privacy and dignity.…”